Privacy Policy
Last Updated: March 2026
Varnam Strings, LLC ("Varnam Strings," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or participate in our rental, sales, or repair programs.
1. Information We Collect
We may collect the following types of personal information from you:
- Contact information — name, mailing address, email address, and phone number
- Account and transaction information — rental agreements, purchase history, repair records, and payment details
- Communications — messages, inquiries, and correspondence you send to us
- Usage information — information about how you interact with our website, including pages visited and referring URLs
- SMS and text message consent — if you opt in to receive text messages from us, we record that consent
We collect information directly from you when you fill out a form, make a purchase, sign a rental agreement, contact us by phone or email, or opt in to receive communications from us.
2. How We Use Your Information
We use the personal information we collect to:
- Process and manage instrument rentals, sales, and repairs
- Communicate with you about your account, orders, or inquiries
- Send transactional messages such as appointment reminders, account notifications, and service updates
- Send marketing communications about our products, services, and promotions (only where you have opted in)
- Improve our website and services
- Comply with applicable laws and regulations
3. SMS / Text Message Communications
4. How We Share Your Information
We do not sell your personal information. We may share your information with trusted third parties only in the following limited circumstances:
- Service providers — vendors who assist us in operating our business, such as payment processors, email service providers, and point-of-sale software, who are contractually required to keep your information confidential
- Legal compliance — when required by law, court order, or governmental authority
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
We do not share SMS consent or any personal information collected through SMS opt-in with any third parties or affiliates for marketing or promotional purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.
6. Your Choices and Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Opt out of marketing emails by clicking "unsubscribe" in any email we send
- Opt out of SMS messages by replying STOP at any time
- Contact us with questions or concerns about how we handle your data
7. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience and gather analytics about how our site is used. You can control cookie preferences through your browser settings.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Varnam Strings, LLC
Wilmington, NC | Conway, SC
Website: varnamstrings.com
